The best thing we can do is to treat everything the person says, however jumbled it may seem, as important and an attempt to tell us something

The person with cognitive impairment cannot change his or her communication; we must change ours

  • Give one-step directions
  • Speak slowly
  • Allow time for response
  • Reduce distractions
  • Don't have a lot of people talking
  • Give clues and cues (gestures, pantomime)
  • Speak as if to an equal
  • Search for meaning
  • Limit corrections
  • Recognize feelings and respond
  • Don't argue
  • Don't try to bring the person to the present. Go to where the person is and enjoy the conversation
  • Don't treat like a child
  • Stay pleasant and relaxed
  • Pay attention to non verbal (body posture, facial expressions)
  • Remember it's the quality, not the content or quantity, of the interaction that makes good communication